I have long suspected that my work cell phone doesn't always ring. I'll suddenly look over at it to see that I have a missed call and a new VM. Now, I did think it possible that I was just not hearing it.

Until yesterday, when I was holding it and looked down to see an incoming call. No ring. (Note, that it did ring on a call later that morning.)

So, I put in a support request. I explained that my phone wasn't always ringing and then said, "I prefer that my phone ring for each incoming call."

I may have just pissed off our Telephony* department.

*Yes, that's what it calls. And yes, it makes it sound like they are all liars.