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March 08, 2006
I thought it was because I don't agree with their business practices

But in reality, the reason I don't shop at WalMart is because they suck.

I needed new tires for my car. My dad bought them online at WalMart and had them shipped to a store down here. Monday I got a call that my tires were in, and I ran over to the store (to the Tire and Lube Express) to see if I could have them installed. This was at 5PM. The sign says they close at 7PM. I was told that it would be 2.5 hours before they could even start on my car. (Brings an entirely new meaning to the word "express".) I told the guy I had things to do, and I couldn't hang around WalMart that long. I asked him if it was possible to make an appointment to have the tires that I had ordered from them put on.
"First come, first served. Do you have to work tomorrow?"
"Yes, actually, I do. And then I have someplace to be every other evening this week."
"We open at 7- you can get here right when we open; there shouldn't be much of a wait."

So, I head over there at 6:45 AM yesterday morning. At 7, I go inside. Register is not open yet. The girl walks up to the register and opens it at 7:05. At this point, the manager walks in. She asks, "Can I help you?"
"I ordered tires, they came in yesterday, and I'd like to have them put on."
Manager: "We don't start tire work until 9AM."
Me: "But you open at 7AM."
Manager: "I'm a little short-handed."
Me: "I really need my tires put on."
Manager: "Why? Do you have to go to work?"
Me: "Yes."
Manager: "What time do you have to be there?"
Me: "I'm usually there now."
Manager: "I guess I can put them on for you. It will take about an hour."

Gee, guy! Thanks for agreeing to do your job. Especially since no one else was there to have their car serviced at the time! That was absolutely stellar of you! Rock on!

Also, why did they keep asking if I had a job? I don't think I look unemployed. And I don't know if they've heard this, but many women today have jobs.


Comments

Perhaps many of their customers don't have jobs... Thanks for reminding me, I need tires too!
Posted by Janet at March 8, 2006 09:24 AM


GAH, I HATE WalMart. Hate hate hate hate HATE. My brother's ex annoying witch worked there. My fiance's ex annoying witch works there now. I refuse to go on principal, because I don't want to fund her in any way. Petty, but there you go. Anyway. NTB, baby, NTB.
Posted by Jenna at March 8, 2006 10:23 AM


Dude, I love Walmart. But I don't know about there, but here the unemployment rate is SO low that any type of retail yields that kind of service. Especially "tire people". ;)
Posted by Laura at March 8, 2006 01:06 PM


When I first saw this post, I thought about sending this to my boss, who is so ANTI-Walmart that I think he got a little frustrated at me when we were running extremely low on gas coming back from Harrisburg a couple of weeks ago and the place that I directed him to (it was the closest, honest!) the Walmart gas station. Since he was hungry at the same time and didn't want to have to make a separate stop, he reluctantly decided to go into Walmart (it was a Super Walmart with groceries) to purchase something. I still have some candy that I bought at Walmart to tease him with though...it's turned out to be a big joke as I was going to send him an email saying that the company had switched over to Walmart as the company's official supplier to refuel the cars.
Posted by Angela at March 8, 2006 01:52 PM



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